Return Refund and Exchange Policy
We have a 7-day return policy, so you have 5 days from the time you get your item to submit a return request.
Your product must be unused and in the original packing in order to be eligible for a return. The invoice or other evidence of purchase is also required.
They must still be brand-new and in a sellable condition, barring any damage that occurred before you received them.
Prior to shipping, every cigar is examined for damage or flaws. The recommended storage conditions for all cigars are 70°F (21°C) and 70% relative humidity.
You can get in touch with us at customersupport.com to begin a return. If your return is approved, we'll email you a return mailing label along with directions on how and where to send your shipment. Items returned to us without first seeking a return will not be accepted.
Send the information below to us please.
- Your Name and address
- Photos of the damaged product
- Assertion of ownership
For any inquiries regarding returns, please email customersupport.com
Issues and damages
Please check your order when it arrives and let us know right away if anything is broken, damaged, or defective so we can look into it and make it right.
Exceptions and Non-Returnable Products
Because of COVID 19, we cannot accept cigars that have been smoked or cut to smoke in an unconventional manner. Additionally, things that fall under the category of perishable circumstances won't be accepted. If you have any queries or issues regarding your particular item, do get in touch.
Returning the item, you now own and then making a new purchase for the desired item after the return has been approved is the quickest way to ensure that you get what you want.
Once we've received and reviewed your return, we'll let you know whether or not the refund was accepted. If accepted, a refund will be made automatically using your original payment method. Please keep in mind that your bank or credit card provider may need additional time to process and deposit the refund.
100% GUARANTEE OF SATISFACTION
Smoke Shack offers a 100% Guarantee of Satisfaction with every order. Simply return any item you buy for a full refund, credit, or replacement if you're not happy with it.
After trying one cigar, if you are not completely pleased with any Smoke Shack product, you have 30 days to return it for a full credit or refund. If after trying more than one cigar you determine they are not to your taste, you may return them, in which case you will be given credit or a refund for the quantity of cigars returned, less the shipping charges. Only returns with the original cellophane wrapper intact are allowed.
Any non-tobacco product you buy from Smoke Shack can be returned in its original condition within 30 days after purchase for a full credit or refund if you're not completely satisfied with it.
Free advertising items
Any complimentary or promotional items that are damaged must be sent back by the consumer at their expense. Once Smoke Shack gets the item together with the receipt, it will be replaced.